RG of Germany writes,
Viele von uns reisen ebenfalls durch die Welt und haben dabei natürlich
schon eine Reihe von Erfahrungen sammeln können. Angesichts dessen halten
wir das Vorgehen von Air Canada in diesem Falle für äußerst unangemessen!
- Many of us (in his travel group) travel [around] the world, and of course have a wide range of experiences. We believe the actions of Air Canada in this case are highly inappropriate!
Then there is this one from Portland, Oregon:
I am an avid traveler living in the Portland, Or. area and I rely on first hand experiences from friends and bloggers I trust when I am choosing an airline. The person I trust most for travel advice is Mr. Ed Kornowski. He has has recommended that I try Air Canada in the past, so it is unfortunate to read on his blog about the run-around he is having with the airline.
Thanks, SS. I too rely on first hand experiences and recommendations when I travel, and have found many places and had unique experiences because of it.
PS states:
I always thought that airlines like yours were concerned about their customers, however, after reading Mr. Kornowski's blog I was surprised at the low level of customer care and lack of support your airline offered. You need to know that if this is the standard level of customer care you offer your customers there is no way I would choose to use your airline, and would definitely discourage any of my friends from ever considering using your airline.
And CR built on that thought:
I have read about Ed Kornowski’s difficulties with some Air Canada flights this past summer. I am amazed that Air Canada does not realize its responsibility for Mr. Kornowski’s added expenses regarding his travel this past June. ... I know that he is regularly asked for recommendations regarding travel arrangements such as airlines, lodging, transfers, currency transactions, and many other aspects of international travel. It would seem to be in the best interests of Air Canada to realize their responsibility for Ed and his wife’s difficulties this past summer, and reimburse them for their legitimate and documented expenses regarding the delays when starting their travels with Air Canada.
Thank you, CR. I think you put your finger on it:
In today's world, when a company does not honor its commitment to their customers, then word spreads pretty quickly. I think it is important for any company to keep their customers satisfied, and in the long run they will reap the benefits.
Join in! Let your voice be heard.
Send an email to Nick Careen, in support of my quest to gain reimbursement in the amount of $709.20 for my expenses when I was left holding the bag in Gatwick Airport. If you cc to me, I might place your prose on this very post!